Crystal Clear Guarantee ®
It’s important to us that you feel comfortable ordering and using your crystal everyday, not just on special occasions. That’s why we’re pleased to provide you with a guarantee as clear as our crystal:
- Complete replacement within the first 12 months of purchase if your crystal breaks, chips or sustains damage in any way or for any reason.
- Crystal Clear Guarantee only applies to the piece originally purchased. A replacement piece is not covered by Crystal Clear Guarantee. Crystal Clear Guarantee only offers replacement on the same piece purchased, and does not apply for exchanges for another product.
- Shipping and engraving charges and applicable taxes will apply.
- Crystal Clear Guarantee does not apply to the Blue Collection.
- Crystal Clear Guarantee does not apply to Perfectly Imperfect pieces.
- Crystal Clear Guarantee does not apply to specifically commissioned awards, gifts, or trophies.
Depending on the nature of the breakage we may ask you to send your damaged piece back to us. We will include paperwork in the packaging to return your damaged glass back to us with your replacement glass.
To activate your Crystal Clear Guarantee®, simply fill in the form located on this page. If you’re giving NovaScotian Crystal as a gift, a guarantee card will accompany the piece explaining the guarantee and how to register.
Please complete and submit this form to activate your Crystal Clear Guarantee. If you have an account, login first and your data will pre-populate.