How do we ship such a fragile product?

Over the last decade, we have learned a great deal about how to successfully ship such a fragile product. We take extra measures to ensure your order is cradled to withstand 3 meter drops off conveyor belts, turbulence during flights and even being tossed onto a truck by a courier. We also take it upon ourselves to guarantee your order will arrive intact. If on the very off chance it arrives damaged, we will replace it.

Where do we ship?

We will ship our crystal anywhere in the world you would like it to go.

Can we ship a gift for you?

Of course! One of the things we do best is send your sentiment for you. We can gift wrap and ship gifts to your family and friends anywhere in the world, including a hand written card with your personal message. Any pricing or billing related information will not be included. Currently, if you wish to orders gifts for more than one shipping address, you will have to complete each gift as an individual order.

When will we ship your order?

Provided items are in stock, orders will ship within 2 business days of you placing your order (Monday to Friday, not including national holidays). Very large orders may require additional time. If you have special requirements please let us know and we'll do our best to accommodate you. We will contact you within 24 hours if we expect any extra delays.

Who will deliver your order?

Shipments within Canada are delivered by Purolator Courier. Shipments to USA, Mexico and all other world countries are delivered by UPS. We recommend you use a physical (street) address for shipping whenever possible. Orders to PO Boxes must be delivered by Canada Post, and therefore may require longer lead times.

Where is my order?

All of our shipments are traceable. We can provide you with your tracking number so that you can track your shipment with the carrier either by telephone or over the internet.

If you want more information.

If you would like to ask any other shipping question or need help making a decision regarding shipping addresses or choosing a service, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1.888.977.2797

What are the approximate delivery times?

Destination	Ground	Air
Within PE, NB, NS	2-7 business days	N/A
Rest of Canada	2-7 business days	1-3 business days
United States	N/A	1-3 business days
International*	N/A	1 week

What are the shipping rates?

Ground:

Destination	Orders under $400	Orders over $400 & under $1500	Orders over $1500
Within PE, NB, NS	$8.50	$15.00	1% of Subtotal
Rest of Canada	$15.00	$25.00	3% of Subtotal
United States	N/A	N/A	N/A
International*	N/A	N/A	N/A

Air:

Destination	Orders under $150	Orders over $150 & under $400	Orders over $400 & under $1500	Orders over $1500
Within PE, NB, NS	N/A	N/A	N/A	N/A
Rest of Canada	$20.00	$30.00	$45.00	5% of Subtotal
United States	$30.00	$40.00	$60.00	10% of Subtotal
International*	$100 minimum (a quote will be provided based on the destination)

Will International shipments be subject to Customs Duties?

Under NAFTA, no additional tariffs apply to most orders destined to the US and Mexico. If your shipment is going to you or a gift recipient outside of North America it is exempt from sales taxes, however please be aware that the order may be subject to the destination country's duty and tax. The receiver of the shipment would be responsible for these charges, due upon delivery. You may wish to inform any gift recipients of this possibility. Unfortunately, we have no control over these charges nor are we able to estimate what they would be. To discuss the details of your international shipment please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .