This policy outlines the steps we take to protect your personal information, not just from this website, but however we collect it, be it:
We may from time to time update our practices. When we do, the information will be posted on our website and available from our Privacy Officer at 1-888-977-2797. Full contact information is at the end of this document.
Personal information is used to fill and ship your orders. We also use it to maintain a history of your dealings with us. We generally know what you bought and when. We know what you had shipped to others. Many of our customers find this very useful and depend on us to remind them of what they sent to Aunt Sarah last year.
We also use it analytically to design our products and services. For instance, it was the popularity of our port glasses that led us to create our port decanter. We opened a showroom in Calgary because we knew we had a lot of customers in Alberta. You get the picture.
Only if you want us to. We enjoy every opportunity to be in touch with you, but the choice is yours. Our “opt in” policy means when you first do business with us, you let us know if you want to receive marketing messages. You can change your mind at any time.
With the information we have, we try to make the message relevant to you. It helps to know what patterns you prefer, what pieces you already own and what pieces you don’t. Not to worry though. We know people don’t always fit comfortably in the pigeonholes computers create for them. We’ll try to keep you informed without making assumptions about your taste.
Day and evening phone numbers
Date you made a purchase
Date we shipped
Crystal Clear Guarantee Registration
Credit card information if you are paying by credit
If you are ordering an item as a gift, we also collect the following information about the recipient:
Day and evening phone numbers
Date you purchased
Date we shipped
We collect information in a number of ways. In general, whenever you:
Purchase a product,
Request a catalogue,
Set up a Gift Registry,
Ask to be on our mailing list, or
Register your Crystal Clear Guarantee
The collection can occur by:
In person in one of our showrooms
In addition to the information described above, our website also collects aggregate information. This includes such things as where you went on the site, the order in which you visited pages and which links you used. The aggregate of this information helps us understand how people are using our site and can ultimately help us improve the design. NovaScotian Crystal will never use this information to personally identify you.
We will never sell, trade or rent your information or otherwise profit from it directly. We may use your personal information to process and ship your order or to communicate marketing messages if you have opted in.
Everyone at NovaScotian Crystal with access to your information has been trained to use it only in adherence with the policy we have described to you.
We employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order.
Most of your information is automatically stored. Name, shipping address, telephone number and the like. When it comes to credit card information, we always ask whether or not you want us to keep it on file. Some people don’t want this information stored. Others like the convenience of not having to repeat the information every time they place an order. Please note, credit card information is not stored on our website. It is stored on a secure computer system on our own premises.
You can check your personal profile at any time by contacting our Privacy Officer at 1-888-977-2797. Full contact information is at the end of this document.
We treat all our customers equally, whether frequent purchasers or not. That means your information never expires no matter how long it’s been since you purchased from us. We will only delete it upon your request.
You can update your information anytime. Simply contact us by phone, email or in person. Full contact information is at the end of this document.
Upon request, you can also have your personal information such as name, address and telephone number deleted from our system. A record of your sales transactions, however, will remain but it will be anonymous. This is simply so we can keep records of what we’ve sold.
If you have any questions about anything you’ve read here, or if you feel anything has been left out, you can reach our Privacy Officer the following ways:
Mail: Privacy Officer
P.O. Box 364 HCPO
Halifax, Nova Scotia