Why do we collect your information?
NovaScotian Crystal uses your personal information to fill and ship your orders. We also use it to maintain a history of your dealings with us. It allows us to know what you bought, where it was delivered, and when. It’s part of our wish to serve you better and to make your shopping as easy and enjoyable as possible. Many of our customers appreciate that we safely store this information, as it can act as a reminder of what they sent to Aunt Sarah for her birthday last year.
The information we collect also helps us to design our products and services around your needs. For instance, it was the popularity of our port glasses that led us to create our port decanter, the perfect addition to a set.
Will we use your information to market directly to you?
On Dec. 15, 2010 the Canadian Government passed the Canadian Anti-Spam Legislation, commonly referred to as CASL, which will take effect on July 1st, 2014. With the induction of CASL, the toughest anti-spam law in the world, Canadian businesses will be held accountable for the way they electronically communicate with their customers, potential customers, other organizations and message recipients. This includes any marketing communications or anything that is defined as a commercial electronic message, or CEM. Fortunately for us, we already operate under our own very strict guidelines for how we communicate and market to our customers, whether it be by email, telephone or direct mail. We’ll only contact you if you want us to. The choice is yours!
Our “opt in” policy means that when you first do business with us, you must let us know if you want to receive marketing messages. Opting-in also lets us know that you’re happy to continue communicating with us by electronic communications and telephone regarding anything relating to your business with us. By giving us consent to contact you, we’re better able to inform you of upcoming events, new products and news about our company. If you don’t give us your consent within the first six months of our initial conversation or email, we’ll no longer be able to contact you as stipulated in CASL. So, it’s best to let us know as soon as possible whether you’d like to be on our mailing list or continue to communicate with us electronically. We’ll never bombard you with emails, phone calls or mail, and you can change your mind at any time.
What information do we collect?
We will safely record:
Day and evening phone numbers
Date you made a purchase
Date we shipped
Crystal Clear Guarantee Registration; and
Credit card information if you are paying by credit
If you’re ordering an item as a gift, we also collect the following information about the recipient:
Day and evening phone numbers
Date you purchased
Date we shipped
How do we collect it?
We collect information in a number of ways. In general, whenever you:
Purchase a product,
Request a catalogue,
Ask to be on our mailing list, or
Register your Crystal Clear Guarantee
The collection can occur by:
In person in our showroom
What about information collected on our website?
In addition to the information described above, our website also collects aggregate information. This includes such things as where you went on our site, the order in which you visited pages and which links you used. This information helps us understand how people are using our site and can ultimately help us improve the design. NovaScotian Crystal will never use this information to personally identify you.
What happens to your information?
We will never sell, trade or rent your information or otherwise profit from it directly. We may use your personal information to process and ship your order or to communicate marketing messages if you have opted in.
Everyone at NovaScotian Crystal with access to your information has been trained to use it only in adherence with the policy we have described to you, and in accordance with Canadian privacy laws.
We employ supports strong SHA-2 and 2048-bit encryption128-bit technology that safely encrypts all of your private information when placing an order.
What about credit card information?
Most of your information is automatically stored, like your name, shipping address and telephone number. When it comes to credit card information, you may request that we keep it on file. Some people don’t want this information stored. Others like the convenience of not having to repeat the information every time they place an order. Please note, credit card information is not stored on our website. It is stored on a secure computer system on our premises.
How do you know what information we have?
You can check your personal profile at any time by contacting our Privacy Officer at 1-888-977-2797. Full contact information is at the end of this document.
How long do we keep your personal information?
We treat all our customers equally, whether frequent purchasers or not. That means your information never expires no matter how long it’s been since you purchased from us.
How do you change or delete your information?
You can update your information anytime. Simply contact us by phone, email or in person. Full contact information is at the end of this document.
A record of your historic sales transactions, as well as your personal information as it appeared at the time of purchase, will remain in our system. This is simply so we can keep records of what we’ve sold. If you request that we change your information, or wish to no longer be contacted, we will honour your request.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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