It is important to us that you feel comfortable ordering and using our Crystal everyday, not just on special occasions. So we are pleased to provide you with a guarantee as clear as our crystal:

• Complete replacement guarantee against loss or breakage during shipping.
• And, if in the first twelve months your crystal happens to break, chip or damage in any way, for any reason, we’ll replace it.* Shipping Charges will apply.

To activate your Crystal Clear Guarantee™ simply complete the form. If you are giving NovaScotian Crystal as a gift, a Guarantee card will accompany the piece and can be filled out and returned by the recipient.

(Click on the image to launch the form. We are committed to protecting the privacy of our customers and gift recipients. For more information please view out Privacy Policy.)

*We cannot provide the 12-month replacement warranty for our Limited Editions since, as their name suggests, they are produced in limited, numbered quantities. However, in the event your Limited Edition piece gets damaged in the first 12 months after receiving it, we will certainly do our best to repair it, or replace it with a similar item in one of our standard patterns.

We pledge Satisfaction

This is a labour of love. We hold ourselves to the highest of standards and hope you will hold us to them as well. So, simply put, if you are not happy with your crystal for any reason, we pledge to make it right. The following guidelines will help to make the process hassle-free:

Returns
In general, items should be returned, unused, within 30 days of delivery. When returning an item by mail, please indicate on the packing slip whether you would prefer an exchange, a credit towards another purchase, or a refund to your credit card or by cheque (less shipping charges). If you would like any assistance in the process, please give us a call at 1.877.211.8689.

Exchanges
Rather have whiskey than wine? We’re happy to exchange our product for a different style or pattern at any time. We will exchange any products at no charge other than shipping.

Damage and Repairs
If the item you received was damaged, defective, or not what you ordered, give us a call at 1.877.211.8689, or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we’ll take care of exchanging it.

We will also repair any of our items you own free of charge for the repairable life of the piece. Again, shipping charges will apply.

The Unknown
We understand that life can be unpredictable and this policy doesn’t cover every situation. If you have an issue that requires special consideration, please give us a call at 1.877.211.8689.