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Shipping Information

Shipping Information

What are the approximate delivery times and shipping rates?

GROUND SERVICE

 

Delivery time: 2-10 Business Days from Shipment Date

Destination

Under $100

$100-400

$400-$800

Over $800

PE, NB, NS

$10.00

$15.00

$25.00

3% of Subtotal

Rest of CAN    

$15.00

$25.00

$40.00

5% of Subtotal

 

Delivery Time 5-15 Business Days from Shipment Date

US (except AK & HI)

$20.00

$40.00

$60.00

7.5% of Subtotal

 

 

 

 

 

AIR SERVICE

 

 

Delivery time: 1-3 Business Days from Shipment Date

Destination

Under $100

$100-400

$400-$800

Over $800

PE, NB, NS

N/A

N/A

N/A

N/A

Rest of CAN

$25.00

$40.00

$60.00

10% of Subtotal

US

$50.00

$80.00

$120.00

20% of Subtotal

 

Delivery time: 2-10 Business Days from Shipment Date

INTERNATIONAL

 

 

$100 min. (quote to be provided based on destination)

Customers must be aware that International shipments will be subject to the destination country's import duties and taxes, and the receiver will be responsible for these.  Arrangements can be made to charge the sender

 
How do we ship such a fragile product?

Since the day we first opened, over 19 years ago, we’ve gained a lot of experience in shipping and we’ve learned a great deal about how to successfully ship fragile products. We take extra measures to ensure your order is cradled to withstand 3 meter drops off conveyor belts, turbulence during flights and even being tossed onto a truck by a courier. We also take it upon ourselves to guarantee your order will arrive intact. If on the very off chance it arrives damaged, we will replace it.

Where do we ship?

We will ship our crystal anywhere in the world you would like it to go.

 Can we ship a gift for you?

Of course! One of the things we do best is send your sentiment for you. We can gift wrap and ship gifts to your family and friends anywhere in the world, including a hand written card with your personal message. Any pricing or billing related information will not be included. If you wish to order gifts for more than one shipping address, you will have to complete each gift as an individual order.

When will we ship your order?

Provided items are in stock, orders usually ship within two business days of you placing your order (Monday to Friday, not including national holidays). During the Christmas season and for very large orders may require additional time. If you have special requirements please let us know and we'll do our best to accommodate you. We’ll contact you within 24 hours if we expect any extra delays to your order.

Who will deliver your order?

Shipments within Canada are delivered by Purolator Courier or Canada Post. Shipments to USA are delivered by UPS or USPS. For all other world countries, shipments are delivered by UPS or the local postal service.

For orders shipping to condominiums or apartments that use an entry code, please include this detail in the shipping address. All orders shipping to a P.O. box will be delivered by postal service.

Where is my order?

All of our shipments are traceable. We can provide you with your tracking number so that you can track your shipment with the carrier either by telephone or over the internet.

If you want more information.

If you would like to ask any other shipping questions, or need help making a decision regarding shipping addresses or choosing a service, please contact us via email or call 1.888.977.2797.

International Orders

Will International shipments be subject to Customs Duties?

Under NAFTA, no additional tariffs apply to most orders destined to the US and Mexico. If your shipment is going to you or a gift recipient outside of North America it is exempt from sales taxes. However please be aware that your order may be subject to duty and taxes of the destination country. The receiver of the shipment would be responsible for these charges, due upon delivery. You may wish to inform any gift recipients of this possibility. Unfortunately, we have no control over these charges nor are we able to estimate what they would be. To discuss the details of your international shipment please email us with your shipping questions.